SEMBCORP A2- FINAL PAPER TEST Full name Email Class I. LISTENING (TWICE) Task 1: Listen to the questions or statements and choose the best responses.https://eivonline.com/wp-content/uploads/2025/12/Listening-Task-1.mp3 1. A. No, I don’t think so B. I’m going to the airport now. C. I’m from Japan. None 2. A. There are 5 power plants in my location. B. I often go to work at 7 o’clock. C. We check them every week. None 3. A. I think it’s practical. B. He’s in the meeting room. C. We presented it yesterday. None 4. A. I’m sorry to hear that. What’s the problem? B. Yes, it arrived this morning. C. The problem is big. None 5. A. Yes, it is. I can’t. B. The green energy is not expensive as you think. C. Oh, I think it’s quite user- friendly. None 6. A. Nice to meet you. It’s a big project, isn’t it? B. Where do you often work in? C. Sorry, I don’t know you. None 7. A. The meeting starts at 10. B. That sounds like a good idea. C. They filled out the form yesterday. None 8. A. They’re very busy. B. There are twelve. C. They work in the main office. None 9. A. Yes, I had lunch with him yesterday. B. I’ll finish it tomorrow. C. I just didn’t sleep well last night, but thanks for asking. None 10. A. It usually takes two hours to complete. B. Thanks, I’ll follow the instructions. C. No, I didn’t press it yet. None Task 2: Choose the correct answer to complete each sentence or dialogue.https://eivonline.com/wp-content/uploads/2025/12/Listening-Task-2.mp3 Conversation 1: A: I can see you worked really hard on this.B: Yes, but I’m not sure it’s what you wanted.A: Well, not exactly. But (1) . It just needs a few changes here and there.B: Not so bad, then. (2) ? Conversation 2: Olivia: Hello, Jim. (3) Jim: No, but the traffic was bad. Sorry I’m a bit late.Olivia: No problem. Thank you for coming. So let’s go to my office. It’s this way.Jim: After you.Olivia: So, here’s my office. Please take a seat. (4) ? A coffee or tea maybe?Jim: Yes, please. A coffee would be nice.Olivia: OK. And do you need anything else?Jim: Do you have a wi-fi connection here?Olivia: No, we don’t. Just use this cable. You’ll need the password. Here you are.Jim: Great, thanks. (5) .Olivia: No hurry. Let me know if you need anything else.Jim: I will. Thanks. Conversation 3: E: While we’re on the subject of learning the business,(6) ? A: Good idea. Of course, there is the problem of cost. What can we do about that? E: Couldn’t we just spend more on student internships and less on graduate recruitment? A: You know, that might not be such a bad idea. Now, Michael, you’re looking at how we market ourselves to graduates. (7) ? M: Yes, well, the first thing is: we need to go mobile with our advertising. Most students prefer to use their mobiles to look for work. So, (8) as soon as we have job opportunities. E: What a good idea! And doing that means we could also make job offers a lot faster — direct to the applicant’s phone. Did you know that at the moment, a quarter of the people we offer work to have already taken another job by the time we contact them? A: Really? But that’s terrible … II. USE OF LANGUAGE Task 1: Choose the best answers for the following questions. 1. The product is made ______metal. A. of B. from C. in D. by None 2. When the accident happened, he ______ the wind turbines. A. was checking B. checked C. is checking D. checks None 3. How ______ restarting the system? A. far B. about C. often D. many None 4. Most customers want products that are as simple ______ possible. A. like B. for C. as D. than None 5. I clicked on the toolbar ______ save the file. A. because B. to C. for D. in order that None 6. Sorry, I didn’t ______ that. Could you say it again? A. hear B. catch C. understand D. realize None 7. The manual is too long. Customers prefer a more ______ design with fewer steps. A. simple B. high-tech C. similar D. helpful None 8. I’ve been working as a product ______ for an electronics company since 2015. A. brief B. designer C. solution D. function None 9. _____ you tried the new Italian restaurant yet? A. Do B. Are C. Have D. Will None 10. Anna: Sorry, I’m not sure what you mean. Harry: _________________ A. It’s a good question, thanks. B. Let me repeat the question. C. So the question is about meeting rooms. D. I don’t need to answer that. None 11. New engineer: Can you tell me the next step in the procedure? Instructor: ________ A. Enter the date, please. B. Does that work? C. The next thing is I can email you. D. It’s a good question. None 12. Manager: There’s a lot of background noise. I can’t here you. Minh: ____________ A. It was made in Mexico. B. What exactly is the problem C. I’ll look into it right away. D. Could you move closer to the microphone? None Task 2: Arrange the sentences to make a complete dialogue 1- David: Sure, Minh. What’s the problem? 2- Minh: Yes, I restarted it, but it still doesn’t work. What should I do? 3- David: You can call the IT team. They can check the system from the server side. 4- Minh: OK, that’s a good idea. What should I do first? 5- David: I see. Did you check the network connection first? 6- Minh: Thanks, David. I will try your advice now. 7- David: You can try restarting the monitoring software. That often helps. 8- Minh: Hi David, can I talk to you? I have a small problem with the wind energy project. 9- David: No problem, Minh. Tell me if you need more help. 10- Minh: The turbine data is not uploading to the system. I don’t know why. 11- David: Yes. First, close the program. Then open it again and log in with your ID. 12- Minh: Alright. If it still doesn’t work, any other suggestions? Your answer: _8_ - - - - - - - - - - - _9_ Task 3: You work in the Customer Support Team at Sembcorp. A customer has sent your company a complaint about a late delivery. Read the email below and write a reply. To: Customerservices@sembcorp.org From: richardtan@gmail.com Subject: Late delivery of my order Dear Sembcorp Team, I am writing because my order has not arrived. I ordered a water control panel on February 3rd, and it should have arrived on February 15th. It still hasn’t arrived, so I am not very happy about this. Can you tell me what the problem is? When will my order arrive? I would also like an update as soon as possible. Thank you, Richard Tan Write an email (60- 80 words) to reply to Richard. In your email:- Say sorry for the problem.- Explain the reason for the delay (make a simple reason).- Say what you will do to help (for example: check the order, send an update, offer a replacement).- Ask if he needs anything else.