Welcome to your Arrange expressions (column 2) to make a complete conversation

Full Name

Department:

Email

A. LISTENING
Task 1: Question response. Listen and choose the best answer to each question.

1.

A. Ominext Company

B. It’s from Japan

C. It’s in Cau Giay.

2.

A. Is 6:30 this Thursday OK?

B. I don’t free.

C. I don’t like it.

3.

A. That’s great. Thank you!

B. Don’t mention it

C. No worries.

4.

A. You’re welcome!

B. That’s OK!

C. I’m fine

5.

A. We’ll try to reschedule it

B. I’ll do it.

C. We need more time, maybe next week.

6.

A. I have the same point!

B. Sure! Do you want to talk about the sales now?

C. I don’t agree with you.

7.

A. Well, in other words, the battery can run longer.

B. This word mean “impressive”

C. Your boss is mean!

8.

A. It's a pleasure to meet you!

B. Who are you?

C. What do you do?

9.

A. I go by car.

B. Don’t worry! Let’s start!

C. I don’t like it!

10.

A. Very interesting!

B. In the meeting room!

C. The conference is on Tuesday.

Task 2: Listen and complete the conversation.

Director: Okay, thanks David, that was all useful information. So Anna can we turn to you now. (1) this downturn is happening?

Anna: Well it's true we are seeing a decrease in custom in our region. There's also been an increase in (2) , so…

David: But do you know why do the customers say why they don't like our offers? (3) this is vital information, I mean…

Anna: If I can finish what I was saying I'd like to suggest we review our customer account procedures from first contact to after sales care, (4) start with that and see if the sales figures improve

Director: Thanks Anna. (5) ?

Maya: (6) ? I think we need to see the whole picture from the customer's point of view, a customer survey, perhaps

Anna: That would be a big project. It would need a project team which means taking staff from other departments.

Maya: (7) hiring an external researcher get a neutral view on our position in the market and customers views on us

Director: (8) . I think it could be very useful information

Anna: Which department pays for it though?

Director: We can talk about that in a minute. (9) principle though that we need to understand the cause of the problem?

Anna: Yes, (10)

Director: Good! David, could you look for a market research company we could work with on this?

David: Sure

Director: Great, well let's move on then shall we …

B. VOCABULARY AND STRUCTURES
Task 1:
a. Circle the best reply to the question.

1. A: I cannot log in to the company's Internet. Could you help me please?
B: “____________”

A. Yes, please.

B. Good idea.

C. Yes, sure.

D. I’m afraid she isn’t here.

2. A: What’s the progress on our project?
B: “____________”

A. Everything is on track.

B. I’m not okay.

C. I am going to reschedule it.

D. It is far from here.

3. A: Why don’t you ask Mr. Zack?
B: “____________”

A. No, I don’t.

B. Yes, I will try. Thanks.

C. Yes, please

D. It is far from here.

4. Tom: “What does your company do ?”
Christy: “ __________”

A. It’s in the IT field.

B. It’s from America

C. It’s doing projects

D. My company designs software

5. Havy: “ This machine is not working again. I’m not happy about it.”
July: “ __________”

A. Don’t worry! I’ll check it now!

B. I don’t know!

C. How can I help you?

D. I’m also not happy!

b. Circle the best answer for each question

1. The old system was _________efficient than the new one, so we should not use the old system anymore.

A. more

B. less

C. as

D. a lot

2. I’m calling ________ how you are getting on the new version of managing software.

A. check

B. to check

C. checking

D. is checking

4. I’m responsible _______ developing the interface for the website.

A. in

B. for

C. on

D. about

4. _______ the new customer profile system?

A. How about

B. Let’s

C. Would you like

D. Why don’t we

5. Let’s _______ on to the next part of our review.

A. move

B. change

C. talk

D. present

Task 2: Write a number (1–10) to put the sentences in order to make a dialogue.

- Great. See you later!
- Thanks very much.
- Of course. Meet me here at 1 o’clock. Don’t be late!
- How are you finding it here?
- Hi, Elena. It’s great to meet you in person at last!
- Yes, you too!
- Fine, but I’ve got some problems with my email address.
- I’ll ask someone from the IT department to help you.
- Yes. Could you show me the best place to get lunch around here?
- Is there anything else you need?

Task 3: Make questions for each sentence below

1. ____________________________________________________________________?
=> So far, so good.

2. ____________________________________________________________________?
=> That’s a good idea.

3. __________________________________________________?
=> We provide clients with technology solutions.

4. __________________________________________________?
=> Sorry, the connection isn’t very good.

5. __________________________________________________?
=> Sure. First you need to log into your account, then search the name in the box in the top right hand corner.