Giá 1 bài học:
Chào mọi người! Tên tôi là Verna. Tôi đến từ Nam Phi. Ở đại học, tôi học ngành Nghệ thuật và Nhiếp ảnh, rồi ngành Sư phạm Anh. Tôi cũng rất thích du lịch và đã đi nhiều đất nước. Mọi người Việt Nam tôi biết là họ đều sẵn lòng giúp đỡ và luôn mỉm cười. Người Nam Phi cũng rất thân thiện, chúng tôi thích cười thật nhiều. Tôi yêu thích việc giảng dạy và hy vọng chúng ta sẽ cùng học thật vui. Tôi rất mong được nghe ý kiến cũng như câu hỏi của bạn.
Tôi thích học những điều mới mẻ, đặc biệt là ngôn ngữ mới, cũng như trải nghiệm và khám phá những nền văn hóa khác biệt và lạ lẫm. Tôi 29 tuổi và có 39 anh chị em họ. Tôi đọc rất nhiều truyện viễn tưởng. Hồi trung học, tôi ăn chay trong ba năm. Từ đó đến giờ, tôi luôn cố ăn thật nhiều thịt heo muối xông khói và gà chiên để bù lại. Tôi rất thích ghé cửa hàng bánh và tìm kiếm chiếc bánh sôcôla ngon nhất. Năm 2013, tôi bắt đầu dạy tiếng Anh. Từ đó đến nay, tôi đã giảng dạy Online cho nhiều học viên đến từ Việt Nam và Hàn Quốc. Tôi rất thích công việc này.Tôi thích cười thật nhiều và thường hát khi tâm trạng tốt.”
Bài giảng của tôi khá thú vị, tôi sử dụng nhiều hình ảnh và có cả bảng viết phía sau màn hình nữa. Các bạn tham khảo một bài giảng mẫu của tôi:
Position: Online English Teacher
Period of employment: Current
Responsibilities : TESOL/TEFL qualified
planning, preparing and delivering lessons
preparing teaching materials
helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions
checking and assessing pupils’ work
organising and running specialist courses
attending social events
Excellent spoken and written language skills, with English and foreign languages
Providing support to children with mathematics, reading and writing on an individual, class or small group basis
Giving extra help to children with special needs or those for whom English is not their first language
Helping to develop programmes of learning activities and adapting appropriate materials
Motivating and encouraging pupils
Employer: Vodacom Head Office
Position: Store Manager
Period of employment: September 2016
Stock ordering,managing staff,daily reports
Dealing with customer account queries
Hello peter complaints, resolving account charges and logging the query.
Updating the clients on the status of their query
Verifying client details and assists with package changes, cancellations,
Repair queries and booking in of handsets, OBF escalations
Handling irate clients and following up.
Data retarrifs for the clients account, Formatting letters to the clients eg, repair
Doing weekly reports for meetings
Dealing with refunds and advising clients on the policy and procedure
Informing clients on their contract, liasing with the vetting department.
Training on – Application vetting, sim swops, customer care, activations
Transfer of ownership for contracts.
Assisting the Director with any issues
Receive and deal with incoming correspondence and escalate to appropriate parties when necessary.
Log all complaints on the CRM system.
Attempt to resolve cases swiftly .
Maintain Group customer service standards in terms of the handling of correspondence.
Investigate complaints and gathering of information with regards to complaints/queries
Reply to correspondence/queries
Escalate sensitive correspondence to the Customer Relations Manager.
Liaise with different parties to ensure that issues noted in correspondence are resolved.
Escalate cases to regional or divisional manager if feedback is not received within 24 hours from first level
Ensure must be resolved within 48 hours, unless it includes third parties such as suppliers, or requires further investigation and/or testing
Ensure that full resolutions are recorded in case logs
Provide customers with product and service information where possible
Complete all call logs correctly and with the most necessary details/information and ensure you always use spell check where necessary
To submit weekly reports of incidents handled timeously and accurately
Make sure all complaints/questions are answered/resolved in a reasonable time-frame
Provide feedback on complaint counts and trends
To assist with the implementation/maintenance of customer service policies in stores
Reference Natalie 061 444 3143 / 071 886 9547
Employer: Webhelp UK call Centre course
Period of employment: October 2013 current
Handling of inbound calls regarding network and service issues and selling of value add’s.
Conducting sales calls regarding network and service issues and selling of value add’s.
Maintain a high standard of written and verbal communication
Maintain and proactively improve sales, product knowledge, new technology and systems knowledge
Client liaison regarding placing orders through the website with a focus on customer service
Identifying customer needs and delivering a tailored efficient solution
Meeting or exceeding all sales, acquisitions & revenue targets through client communication and excellent customer service
Maintain extensive knowledge of business propositions, competitor offers and the wider business environment’s challenges and solutions
Period of employment: 1st May 2013-Sep 2013
Position: Instore Sales Rep
Responsibilities : Giving customer product knowledge, making store targets, reporting to meetings every day, ordering stock, liaising with head office, maintaining my store and keeping it neat. Check store sales and setting up promotions on products. Training staff on the products as they are released. Building relationships with customers and sales people in store. Ensuring I reach my deadlines on my reports and stock check. Do all our Samsung product returns and ordering stock from the warehouse. Building a relationship with the managers and staff to boost sales. Submitting sales reports monthly advertising and promotions running from week to week. Creating shop displays and making sure all products are displays including all sale points. Checking weekly stock on competitor’s products and feedback from the customers. Setting up displays and creating a nice brand environment with our entire different product in order for the customer to have a better shopping experience. Marketing at PnP and Makro mass stores.
The home appliances stock must be merchandised so the customer can buy the brand.
Reference: Garth Holmes 079 267 2780 Manager
Employer. : Samsung
Period of employment. : April 2011-April 2013
Postition. : Internal Sales Rep
data capturing on handheld system (staff and self)
Utilize available data to compile retail mapping reports
Analyse data to create and implement initiatives to drive sell out
Weekly store auditing of staff and identification of improvement actions through weekly meetings
Establish action plans to improve based on weekly audit results
Increase and maintain retail assets • Accurate and timeous of report data
Action plans for improvement
Growth of retail assets
Resolution/timeous escalation of red flag issues
Effectiveness of initiatives
Drive sell out • Drive sell out by understanding targets per store, per brand and per LSM and breaking these down into measurable increments
Increase volumes in stores by identifying fast vs slow movers and increase / decrease forward share accordingly
Drive ad hoc promotions / deals to increase sales
Negotiate space based on rate of sales
Identify in-store cross-merchandising opportunities
Ensure stock pressure is applied
Monitor in-store pricing and communicate anomalies to store owner / manager and client
Report on out-of-stocks
Negotiate ordering of stock
Effective management of returned goods system and follow up on damaged goods collections
Develop alternative strategies to increase sales
Ensure timely implementation of promotional activities and communicate non-compliance
Training of store sales consultants
Ensure all store sales consultants are registered on MCS/Smart Life Incentive programme and drive uploads
Sales targets achieved / exceeded
Relevant measures of forward share
Relevant pricing measures
No impact on sell-in due to accumulated returns / damaged stock
Effective management of promotional activities • Facilitate the implementation of promotional grids as per agreed time-frames and objectives
Communicate promotional activities to customers
Negotiate POS material with store owners / managers
Ensure promotional activities have been implemented, maintained and reported on
Provide feedback to relevant stakeholders
Monitor competitors’ new innovations
Ensure all store staff understand mechanics of promotion and provide feedback to Management
Create, plan, negotiate and execute innovative promotional campaigns / activities to drive sales in area of responsibility
Carry out Blitz activities from time to time when required
Report back on success of promotional activities/Strike rate and execution of promotional activities /Sales growth on promotions Additional space obtained in storeAchievement of POP objectives • Ensure store-specific planograms and category flows are implemented and maintained
Customer feedback,OOS below target, Adherence to training grid,MCS Sell out data
Reference: Lesinde Borgman
Period of Employment October 2008 –Jan 2011
Position Customer Service Consultant
Responsibilities Dealing with customer account queries
Making sure the banking gets done of the stores intake for each day
Keeping all the customers important documents such as Bank account details, credit cards details, Id numbers etc
Mailing head office on a daily bases for customer issues and there account problems Making sure that the customer has proof of Id when coming to enquire about His/hers account or bill
Completed Inventory training
Being responsible for stock exiting the store and when issuing it to the customer
Doing customer new contracts, upgrades, Sim swops, package changes, etc
Ensuring the customers details are kept private
Reach my target and get more sales
Making sure the customer gets all the service they need
Answering customers calls when they need assistance over the phone regarding their cell phone and network issues
Making sure al the documents are there when a customer applies for a new contract
Ensuring that the customer leaves the store in a good spirit
Knowing all systems and how they operate
Doing the store cash-up and banking for coin to collect and closing day end.
Reference Nazlie Adams 083 200 4765
Reason for Leaving Maternity Leave
Employer United African Solutions
Period of Employment March 2008 – Current (part time)
Position Freelance Musician
Responsibilities Voice training, Singing to the children
Reference Sarita Gous 073 204 5476
Employer Omega Human Capital
Period of Employment November 2007 – March 2008
Position Receptionist / Coordinator
Responsibilities Answering the switchboard.
Correctly portray the company image.
Ensuring that calls are channeled correctly and those messages are taken accurately and completely.
Advising recipients verbally of e-mail if urgent.
Ensuring that the telephone and related equipment are in full operating order.
Assisting clients and candidates in a professional manner.
Ensuring that the reception area and interview cubicle are presentable at all times.
Keeping control of interview cubicle bookings.
Maintaining an up to date internal telephone / staff birthday listing.
Account for and file registration for employment forms in numerical order.
Entering all registration for employment forms into the register on a daily basis.
Scanning the candidate’s documents.
Faxing important documents to the candidates.
Creating folders for candidates in 999 and transferal scanned documents into the folder.
Entering all candidate data onto rocket database.
Acting as backup CV Typist / PA.
Reason for leaving Retrenched
Reference Thersia Sables 073 502 5012
Employer Vodacom Golf Village
Period of August 2007 – November 2007
Position Sales Consultant
Responsibilities Marketing of memberships contracts
Reason for leaving End of contract
Reference Brett Du Plooy 021 761 6007
Period of Employment November 2005 – July 2007
Position Manager- 1year
Pay Point Controller- 3months
Till Operator -2weeks
Sales Assistant -training
Responsibilities Managing staff of 200 and more, ensure there is sufficient staff members, authorizing sales, holding meetings, taking minutes , signing of sales floor , ensure replenishment takes place, making sure all cash-up is done at the end of the day.
Drawing reports of the stores target sales. Doing the department layout and structure, making sure the staff rosters are drawn up and available for my staff. Dealing with Irate customers and solving issues.
Reference Portia Hannie 083 421 0090
Reason for leaving Career Growth
ACADEMIC QUALIFICATIONS AND OTHER SKILLS
School Attended Belgravia High
Highest Standard Achieved Matric
Subjects English, Afrikaans, Mathematics,
Biology, Geography, History, Computer Literacy
KEY OFFICE & TECHNICAL SKILLS
- Copy typing 40wpm.
- Diary, e-mail, telephone and travel management, and correspondence drafting.
- Organizing meetings, large mail merges and mail-outs, and customer liaison.
- Good knowledge of Microsoft Office (Word, PowerPoint, Outlook, Explorer).
- Transcription: Win-scribe
- Created new and updated existing company database with Microsoft Access.
INTERESTS – Humanitarian work, singing, traveling, dancing, music.