Conversation 1
A: Sorry, Paul, (11) ?
B: Sure, Tony. How can I help?
A: I can’t find the presentation we’re working on. (12) ?
B: Oh … it’s in the ‘product descriptions’ folder.
A: OK. Found it. Thanks.
Conversation 2:
A: (13) ?
B: I work for InterContinental Hotels Group.
A: Oh, I see. (14) there?
B: I write reports and attend meetings.
A: That sounds interesting!
Conversation 3:
A: Right. So, (15) .
B: Yes, when my warehouse team go to collect the items, we can’t always find all of them. Sometimes the inventory system doesn’t have the correct data.
A: So that’s the problem. (16) ?
B: Well, we wait for more items to arrive or we send the items we have. If we only send the items we have, then we have to send the other items later.
A: OK. So now we know why orders are late and why people don’t always get all the items they ordered.
II. USE OF LANGUAGE
Task 1: Choose the best answer to complete sentences or short dialogues.
1. Before paying a supplier, you should always ______ the invoice.
2. The new software helps employees work ______ efficiently.
3. The instruction manual is ______ than the old one.
4. Please make sure all tasks ______ before 5 p.m.
5. If we automate some tasks, we ______ reduce costs.
6. The manager asked me ______ the new project plan by Friday.
7. Employee: Can I get your feedback on this report?
Manager: __________________________
8. Engineer: What should I do if the system crashes?
Supervisor: __________________________
9. Intern: Could you explain the workflow to me, please?
Trainer: __________________________
10. Manager: We need to cut costs this quarter.
Staff: __________________________
Task 2: Arranging the sentences to make a complete dialogue
Task 3: Making questions and answers for given sentences